Store & Event Policies


Policies are subject to updates. Please review the policy prior to booking, as well as any changes prior to your class.

PASTA CLASSES  

We require a 35% deposit (deducted from the total) to finalize & hold your reservation date. Deposit must be sent within 48 hours of date confirmation to validate the booking. This deposit is in place to make sure our costs are covered incase of last minute cancellation.

We will not contact you prior to your reservation to remind you. Please review our policies as additional charges may apply.

LATE POLICY & FEES

Please call or email prior to your class time if you are running late. 
We charge an additional 10% of your total cost if groups are more than 20 minutes late. 
We are unable to accommodate your class if you are more than 1 hour late. 

CANCELLATION AND REFUND POLICY 

The deposit is non refundable if you cancel within 14 days leading up to your class date. 
If your group number decreases within 24 hours of booking, we will still charge full price for the original amount of people booked. 
If you have booked a group on a day where the minimum class size required is 6 people, you will still be charged for 6 people if your group decreases to <6. 
Deposit amount can be transferred to an alternate available date if you need to cancel your reservation. Deposit can only be transferred with 5 days notice. 
We can not provide a refund to no-shows. 

BOOKING REQUEST FEE POLICY 

This request fee is $10, and will hold your selected date while we discuss & finalize the details of the booking. This fee does not confirm that your class is booked. It is in place to make sure that the group booking is committed to the time slot & to the booking process. We want to avoid folks picking a date, and then for lack of better word, ghosting us haha. 

Upon review, should your request be accepted & confirmed, this fee will be deducted from your overall balance. If we cannot accommodate your class request, the fee will be refunded promptly.

Reasons your class may not be accommodated:

  • Insufficient group size
  • Last minute schedule changes
  • Start time issues
  • Etc..

Don’t worry! If there is an issue, we can definitely discuss it :) 

If we send a final confirmation, but do not receive the 35% deposit within the 48 hour time frame, this will conclude your class booking as NULL and the booking request fee will NOT be refunded. 

PUBLIC TASTINGS

LATE POLICY & FEES

Tasting menus begin at 7:30pm.

If you are running late, please call prior to 7:30pm to give us your ETA & we will assess if we can hold the reservation for you based on your timeline. If we are unable to hold your reservation based on your timeline, we can either offer a refund of 50% or pack up your 7 courses for pick up once our tasting menu concludes. 

Without notice, we cannot accommodate or refund anyone who arrives more than 20 minutes late. 

CANCELLATION & REFUND POLICY

Due to purchase and prep of ingredients, we can only provide a full refund if cancellation happens at least 7 days prior to the event. If cancellation happens within 7 days of the reservation, we can only offer a refund of 50% total cost.

We can not provide a refund to no-shows.  

CHANGES TO YOUR RESERVATION POLICY 

We cannot guarantee accommodation for dietary restrictions without 72 hours notice. 

PRIVATE TASTINGS

We require a 35% deposit (deducted from the total) to finalize & hold your reservation date. Deposit must be sent within 48 hours of date confirmation to validate the booking.

LATE POLICY & FEES

If you are running late, please call prior to your reservation time to give us your ETA.  We cannot accommodate groups that arrive more than 30 minutes late. If some members of your party are running more than 15 minutes late, we will start the menu without them and any courses that they miss will be packed in take-out containers. 

CANCELLATION & REFUND POLICY

Due to purchase and prep of ingredients, we can only provide a full refund if cancellation happens at least 14 days prior to the event. If cancellation happens within 14 days of the event, we will not refund your deposit (35%). 

We can not provide a refund to no-shows. 

If your group dips below the required minimum of 6 guests, you will still be charged for 6 guests.

CHANGES TO YOUR EVENT POLICY  

If members of your party are unable to attend, we require 48 hours notice

  • With notice, their deposit % will still be deducted from the total. 
  • Without notice, their deposit % will not be deducted from the total 
  • In the case of emergency or last minute sickness, we are happy to pack up each course for the guest(s) & send their food home with another member of the party - refund is not applicable with this option. Full price will still be charged for the individual. 
  • You will still be charged the minimum of 6 guests if your party dips below 6 guests. 

There is no guarantee that we can accommodate additional guests on top of your initial reserved # of guests. Please contact us with at least 48 hours notice if you would like to bring additional guests & we will let you know if we can accommodate. 

We cannot guarantee accommodation for dietary restrictions without 72 hours notice. 

STOREFRONT REFUND POLICY 

We have a no refund policy on any frozen, fresh or shelf stable product which means upon purchase you may not return it or exchange it. You may contact us to explain your issue with the product in return for store credit.

To be eligible for store credit your item must be in the same condition that you purchased it in, or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tinymarketco@gmail.com, and will need to provide physical or photo evidence that the product you received is damaged, defective or otherwise unacceptable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at tinymarketco@gmail.com

Please contact us directly with any further questions or concerns regarding your reservation & our cancellation policy, as we would love to discuss in person.