Legal

Refund policy 

We have a no refund policy on any frozen, fresh or shelf stable product which means upon purchase you may not return it or exchange it. You may contact us to explain your issue with the product in return for store credit.

To be eligible for store credit your item must be in the same condition that you purchased it in, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tinymarketco.com, and will need to provide photo evidence that the product you received is damaged, defective or otherwise unacceptable. If your return is accepted you must return it to Tiny Market Co located at 938 Bathurst. If upon receiving the product, it is deemed not suitable for return you will not receive store credit. 

You can always contact us for any return question at info@tinymarketco.com


Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item upon receiving it.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds for store credit

We will notify you once we’ve received and/or inspected your return, and let you know if the refund for store credit was approved or not. If approved, you’ll be automatically be given store credit  

Shipping Policy 

All orders are delivered on Friday or Saturday. Please specify when ordering which day you would prefer. If there is no day specified, we will contact you prior to delivery.  If you select any day of the week outside of Friday or Saturday, we will contact you as we do not deliver on those days. If you need to change your order day, please contact us prior to the day (24 hour notice) or we will need to re-schedule your delivery.