Refund Policy & Shipping

Storefront Refund policy 

We have a no refund policy on any frozen, fresh or shelf stable product which means upon purchase you may not return it or exchange it. You may contact us to explain your issue with the product in return for store credit.

To be eligible for store credit your item must be in the same condition that you purchased it in, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at saucyordersto@gmail.com, and will need to provide photo evidence that the product you received is damaged, defective or otherwise unacceptable. If your return is accepted you must return it to Tiny Market Co located at 938 Bathurst. If upon receiving the product, it is deemed not suitable for return you will not receive store credit. 

You can always contact us for any return question at saucyordersto@gmail.com

 

Tasting Night Ticket Refund Policy

Due to purchase and prep of ingredients, we can only provide a full refund if cancellation happens at least 2 weeks prior to the event. If cancellation happens within 2 weeks of the event, we can offer a refund of 75% total cost. Refunds are not applicable if you don't show up before 8pm the night of without warning. Please contact us directly with any further questions or concerns regarding your reservation & our cancellation policy, as we would love to discuss in person. 

 

Pasta Class Refund Policy

We request a 25% deposit (deducted from the total) to hold your spot once you've confirmed date via email.

Due to a high volume of bookings, deposits must be sent within 48 hours after confirming a date to hold your spot.

This deposit is non refundable if you cancel within 14 days leading up to your class date.

If you have to cancel within 2 weeks, the deposit amount can be transferred if we find an alternate available date that works for the group (If there is cancellation of the alternate date, the deposit will not be refundable).

If someone in the party is not able to make it due to illness etc, the deposit amount for them can be added to the total cost as long as we have notice (at least 6 hours prior to class) that they will not be attending. Without notice, we will not be able to add the deposit amount to the total cost. 

If you pay in full ahead of time, and do not show up the day of, refunds are not applicable. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item upon receiving it.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds for store credit

We will notify you once we’ve received and/or inspected your return, and let you know if the refund for store credit was approved or not. If approved, you’ll be automatically be given store credit  

Shipping Policy 

All orders are delivered on Sundays. If you can not receive your order on Sunday, please contact us prior to the day (24 hour notice) & we can discuss arrangements.